trade.gov.cn respects your privacy and works hard to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online services raise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment of safeguarding privacy to our online and Internet activities.

In addition to this general online privacy policy, you may receive notice of other terms that apply to particular promotions or services.

Personally Identifiable Information

We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company's partners, and when you enter promotions and sweepstakes. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.

Security

We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.

Verification, Billing, and Order Status

We collect Personal Information to verify the accuracy of your name, billing address, shipping address, credit card number, and credit card expiration date provided, to screen for fraud, to bill you for products and services purchased and to pay you for products and services sold. We use your e-mail address (es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.

Customer Service

We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.

Compliance with Legal Authorities

As required by law, and to enforce customers' or our legal rights, and to comply with local, state, federal and international law, we may disclose information to law enforcement agencies.

We work with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. We aggressively prosecute, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site. Agencies with which we cooperate are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.

Children

Our sites are not intended for or directed to persons under the age of 13. We do not buy or sell products or services from or to children. Any person who provides their information to us through our web sites represents to the Company that they are 13 years of age or older. If you are under 13, you may use trade.gov.cn only with the involvement of a parent or guardian.

Return Policy

How do I get a return?
We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help.

I have not received my order. What is happening?
In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.

How are refunds issued?

If your request for a refund is granted, we shall make a payment to your Paypal account within 12 hours.

OPT- OUT

If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company at webmaster@trade.gov.cn